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- Your
Privacy
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At CompassPoint Investigations (CPI), we are committed to protecting your
privacy. We use the information we collect about you to process orders
and never share it with anyone outside of our company! Please read on
for more details about our privacy policy.
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- What
information does CPI collect and how do we use it?
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When
you order, we need to know your name, e-mail address, mailing address,
credit card number, and credit card expiration date. This allows us to
process and fulfill your order and to notify you of your order status.
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When
you sign up to download certain material made available by us through our
site, we need only an e-mail address, which we use to send you the
information you requested.
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We
monitor customer traffic patterns and site usage to help us develop the
design and layout of the site, but collect no identifying information about
our users to accomplish this.
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We
may also use the information we collect to occasionally notify you about
important functionality changes to the web site, new CPI services, and
special offers we think you'll find valuable. If you would rather not
receive this information, send us an e-mail.
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- How
does CPI protect customer information?
CPI uses the latest encryption technology to keep your personal information
safe. All your ordering information -- including your name, address, and
credit card number -- is encrypted using a secure server for maximum
security. Your credit card and billing information cannot be read as it
travels to our ordering system. To ensure that your information is
even more secure, we will never see or be in possession of your credit card
information.
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- Credit
card transactions are handled by a third-party financial institution, which
receives the credit card number and other personal identifying information
only to verify the credit card numbers and process transactions. If you feel
more comfortable calling in your credit card information, just give us a
call at 704-814-8941. When we
complete your transaction, you will receive your order number via our
confirmation e-mail.
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- Will
CPI disclose my personal information to outside parties?
CPI does not sell, rent, or loan our customers' personal information
(including customers' names and shipping, billing, and e-mail addresses) to
anyone. We take your trust very seriously, so the only messages you receive
will be from us. This includes automatic order and shipping confirmation
e-mails generated upon receipt of your order. CPI may provide aggregate
statistics about our customers, sales, traffic patterns, and related site
information to reputable third-party vendors, but these statistics will
include no personally identifying information. CPI may release account
information when we believe, in good faith, that such release is reasonably
necessary to (i.) comply with law, (ii.) enforce or apply the terms of any
of our user agreements, or (iii.) protect the rights, property, or safety of
CPI, our users, or others.
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- How
does CPI protect the privacy of children younger than 13 years?
CPI is concerned about the privacy of young children and does not knowingly
collect any personal information from children under 13 years. We suggest
that you become involved with your child's access to the Internet and to our
site to ensure that his or her privacy is well protected.
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- Your
consent
By using our web site, you consent to the collection and use of your
information by CPI. If change our privacy policy, we will post those changes
on this page so that you are always aware of what information we collect,
how we use it, and under what circumstances we disclose it.
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