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Statements, Lies and Videotape:

A Private Investigator’s Guide to Conducting
Investigative Interviews
 

COURSE DESCRIPTION:

Behind surveillance operations, a private investigator's second most important skill is the ability to properly conduct interviews and obtain recorded statements!  Most often we are called upon to talk to plaintiffs, claimants, witnesses, defendants, and insured parties, especially in cases involving insurance claims- where large sums of money are won and lost on our abilities to successfully elicit all of the facts regarding the accident, insured loss, fire, etc.

Insurance fraud is the second costliest white-collar crime in America, after tax evasion. It is estimated that $80 billion is paid out each year in fraudulent insurance claims. It is estimated by the Coalition Against Insurance Fraud that the average American household pays over $950 a year in additional premiums to cover the cost of insurance fraud. According to industry estimates, healthcare fraud alone costs Americans $54 billion a year.  Private Investigators have traditionally always been used by the insurance industry as its “eyes and ears” in the field, independently collecting the facts surrounding insured losses.  Recently, however, we are becoming even more important to the overall health of the world’s insurers.  

This course is designed to teach and develop techniques that are required in the toughest interviews- from an insurance investigation point of view and regardless if the investigator is working for the claimant or the insurer.  The course of instruction will introduce topics from interviewing methodologies, obtaining quality statements, and most importantly- a HUGE statement guide written and developed by insurance industry professionals that cover the interview topics that private investigators develop in approximately 93% of all cases.  We are the ONLY online course authorized to provide this well guarded information!

An exam will be administered upon the conclusion of the program.  If the candidate passes with a score of 75% or better, a certificate of completion will be issued in accordance with CPI standards.

Insurance Investigation Training- Click Here to Order

PROGRAM OUTLINE:
 
Introduction
 
            Understanding Insurance Fraud
            Red Flags and Common Indicators of Fraud
 
Interviewing and Taking Statements
 
            The Interview Process
            Developing Rapport
            The Free Narrative
            Enhancing Recall and Eliciting Forgotten Facts
            Taking Recorded and Written Statements
            Asking Effective Questions
            Mastering Listening Skills
            Interpreting Nonverbal Behavior
 
Statement Guides
 
            Theft of Personal Property
            Vehicle Theft
            Property or Structure Fire
            Vehicle Fire
            Automobile Accident- Driver’s Statement
            Automobile Accident- Passenger’s Statement
            Automobile Accident- Witness’ Statement
            Automobile Accident- Officer’s Statement
            Workers’ Compensation- Employee’s Statement
            Workers’ Compensation- Employer’s Statement
            Workers’ Compensation- Witness’ Statement
            Slip and Fall
 
Conclusion
 
Bibliography
 
Comprehensive Review
 
Final Examination

 

Workers' Compensation Claims Investigations Course- Click Here to Order

 
 
 

 

 

 

 

 

 

                                   

© 2007 CompassPoint Investigations and L. Scott Harrell